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Refund Policy

Last Updated:

Refund Policy

Last updated: February 16, 2026

At AnkiGenix, we want you to feel confident when purchasing. This Refund Policy explains when refunds may be available and how to request one.

1. Scope

This policy applies to payments made directly for AnkiGenix subscriptions or one-time digital purchases.

2. Subscriptions

  • You can cancel your subscription at any time.
  • After cancellation, your paid benefits continue until the end of the current billing period.
  • We generally do not provide partial refunds for unused time in an active billing cycle.

3. Refund Eligibility

Refunds are not guaranteed and are reviewed case by case. We may issue a refund at our discretion in situations such as:

  • Duplicate charges
  • Clear billing errors
  • Technical issues that prevent core paid features from working and cannot be resolved in a reasonable time

4. Non-Refundable Cases

We normally do not issue refunds for:

  • Change of mind after successful purchase
  • Partial use of a subscription period
  • Failure to cancel before renewal when the service remained available

5. How to Request a Refund

Send your request to [email protected] with:

  • Your account email
  • Payment date and amount
  • Transaction or invoice ID (if available)
  • A short description of the issue

6. Review and Processing Time

  • We typically review requests within 3-5 business days.
  • If approved, refund timing depends on your payment provider and bank, usually 5-10 business days.

7. Chargebacks

If you initiate a chargeback, we may suspend related account features while the case is under review.

8. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be available on this page with an updated "Last updated" date.

9. Contact

If you have questions about refunds, contact: